16/Jun/2019 10:58:32pm



In India, an aware consumer is still far from being empowered. Cut-throat competition coupled with the greed to be the first, has led manufacturers, sellers and service providers deliver poor quality products and services, often followed with unethical practices to run away from responsibility. Although Consumer Protection Act, 1986 gives consumers the legal weapon to protect themselves, lack of guidance and clear understanding of the procedure to be adopted render consumers helpless. Thus, despite the intent, they are unable to seek redressal under the Act.

This course makes aware consumers empowered. It helps lawyers and law students get familiar with the detailed procedure to file a consumer grievance, process of approaching a Consumer Forum, detailed descriptions of laws that are applicable, accompanied illustrations and case studies to facilitate understanding.


 After completing this course, you will be able to:

  • Define provision under the Consumer Protection and Right to Information Act and apply them to situations accordingly
  • Draft a consumer complaint with ease
  • Confidently approach a Consumer Forum and get aware of the redressal mechanism
  • Weigh-in on the cost-benefit analysis


  • Module 1 – Introduction to Consumer Protection Law
  • Module 2 – Consumer Protection in India
  • Module 3 – Establishment and Functions of Consumer Protection Council
  • Module 4 – The Consumer Protection Act, 1986
  • Module 5 – Consumer Grievance Redressal Mechanism
  • Module 6 – District Consumer Protection Forum
  • Module 7 – State Consumer Dispute Redressal Commission
  • Module 8 – National Consumer Dispute Redressal Commission
  • Module 9 – Consumer Protection in Relation to Different Sectors of Economy
  • Module 10 – How to Prepare and Submit a Complaint to a Consumer Forum – Case Study
  • Certification Exam/ Assessment


Every year 10 million cases are registered in the different forums all over the country and these forums dispose around only 30% of such cases each year. This course is important for all those who do not want to get into the hardcore practice of law in courts but wants to impart their advocacy skills for the rights of common people. This course is also important for non-lawyers who wish to learn about their rights and gain access to justice in the area of law.

After completing this course the learner can work as consumer activist in the industrial sector, with NGOs and government departments on consumer affairs. A learner will also be eligible to work in Law Firms and In-house legal teams of companies dealing with issues relating to Consumer Protection Laws.


·         Consumers

·         Organisations Rendering Services and Products

·         Lawyers

·         Law Students

·         Other stakeholders interested in consumer laws.


·         Learners must submit all assignments and secure at least 50% marks in Certification Exam at the end of the course to obtain the course certificate. Earn official recognition for your work on the completion of assessment tasks. An online certificate will be added to your profile on course completion.

Enroll Now : 1499/- or Avail Flat 10% by Paying via Paytm (Limited Period Offer)

Course Duration: 3 Month

Mode of Study: Online

Number of Modules: Ten

Mode of Assessment: Online Test

Type of Questions: Objective/ Multiple Choice

Duration of Test: 1 Hour

Passing Criteria: Score 50% Marks

Course Certificate: Online/PDF

Recognized By : DIPP, Government of India.

High achieving students in this course will be recognised as Certified Honors Student. The honours badge will be issued to students scoring more than 80 percent in the online test.

Contact Details

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For information on new courses, admission or course support call: 9425757680 NOW!

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